Shipping Policy

We deliver to all 16 regions of Ghana. Delivery fees and times differ by region and, for some cities, by city.

• Choose your region and city at checkout and we show the exact delivery fee and the estimated delivery time before you place the order.
• The fee is charged once per store order. If your cart has items from more than one store, it is split into one order per store, and each order has its own delivery fee. Checkout shows the total.
• The fee you see at checkout is the fee you pay. It is not changed after the order is placed.

• The estimate at checkout is in business days and starts when the supplier ships your order, after they have prepared it.
• Estimates are not guarantees. Public holidays, weather, road conditions and supplier stock can cause delays.
• Follow your order's status (pending, confirmed, processing, shipped, delivered) on your My Orders page.

• You need a valid GhanaPost GPS digital address (for example GA-184-9022). Checkout checks the format, but we cannot check that the address is the one you mean, so please double-check it.
• Give a phone number that is switched on and answered. Riders call before delivery.
• Use the delivery note for landmarks or gate instructions.

• Check the parcel before you accept it where you can, and take photos if anything looks damaged.
• If nobody is reachable at the address after repeated attempts, the order may be returned to the supplier. We will contact you to rearrange; extra delivery charges may apply for redelivery.

• Marked shipped but not arrived? Ask for a refund from My Orders using "Not received".
• Damaged, wrong or missing items: see our Returns & Refunds Policy.
• Anything else: open a ticket from your support page.